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5 Best Live Chat Software of 2021 (Ranked and Reviewed)

In the digital world, customers expect instant gratification. obtaining back to a client via phone or email among twenty four hours simply doesn’t cut it any longer.

This is where live chat software can facilitate your on-line business.

For example, the customer satisfaction rate with live chat worldwide is over eighty three.

The best live chat software can assist you act with multiple customers at an equivalent time whereas at the same time searching for interaction history and user behavior.

And with the increase of natural language process (NLP) and AI, chatbots facilitate conversations once you’re away and assist you higher perceive your customers.

Today, live chat computer code is crucial for businesses to create client loyalty.

If you’re trying to implement a live chat resolution on your web site, I reviewed the nineteen best live chat computer code tools. These reviews square measure primarily based on help table options, simple use, evaluation plans, third-party integrations, and more.

Let’s start.

What is the Best Live Chat Software?

1. LIVEAGENT

Best For Ticketing and Automation with a Live Chat Solution.

LiveAgent permits you to achieve dead set customers on their most well-liked channels, as well as voice calls, email, and social media. one window helps you manage messages from multiple channels in one place.

Customer service agents may also produce tailor-made automation rules to send customized or canned responses.

With LiveAgent, you’ll be able to leverage their inherent contact forms to assemble relevant client data simply. It additionally permits you to observe and reply to comments and messages on social media platforms, as well as Facebook, Twitter, and Instagram.

Key Features:

  • Community Forum –Build a web community of shoppers by making a custom-made forum, get feedback, and increase cognitive content.
  • Automation – Set automation rules to automatically assign customer tickets to departments or agents and add tags.
  • Call Center – Build a cloud-based call center to connect with an unlimited number of users.

Pros:

Leverage video chats to move with clients face-to-face and build a fruitful customer relationship.
It conjointly supports multiple languages to assist you chat with world customers with efficiency.
It offers a 14-days free trial.
LiveAgent conjointly offers seamless integration with third-party apps, together with Jira, SpringBuilder, Clockify, Bold BI, and PipeDrive.

Pricing:

It offers a free set up with restricted options. Its paid rating plans begin from $15 per month and go up to $39 per month.

2. USERLIKE

Best Fast Live Chat Tool Across Multiple Channels.

Userlike turns instant chats into semipermanent customers. It stands out with its omnichannel capabilities, providing period of time chats across websites, messenger, SMS, Whatsapp, and more.

When agents square measure on-line, Userlike functions sort of a classic live chat tool. once they’re not active, it works sort of a traveller app we’re all acquainted with: customers message the business, leave behind associate degree email address, and agents get notified that a message is expecting them.

It additionally comes with some advanced CRM options.

With Userlike, you’ll filter and rummage around for customers, post client ratings, and look at comparative analytics. This helps sales groups higher perceive United Nations agency they’re speech and the way they’ll best solve their pain points.

For customers, intuitive menus enable them to quickly select the department they require to talk with for immediate results.

Its comprehensive chat feature ne’er interrupts browsing and pushes patrons quickly through the client journey. Its chat transcripts facilitate give quicker issue resolution thus customers don’t raise repeat queries.

Plus, Userlike helps you deliver a singular branded expertise through its extremely customizable style components

Key Features:

  • Sticky Chat – Leverage its Sticky Chat rule to attach with users you interacted with before to solidify client relationships.
  • Custom Design – Customize main text, color, contact, the chat bubble operator to deliver a branded experience to customers.
  • Smart Customer Profile – Automatically build a client profile supported users’ public info to deliver a lot of personalised support and sales services.

Pros:

Efficiently send ripe results in your CRM and convert them into regular customers.
Get feedback, pre and post-chat survey, and chat ratings from the client to measure the performance of operators.
Convert lost opportunities into opportunities by proactively attending to customers to resolve their queries.
Leverage gadget routers that gauge users’ behavior and chat history to direct them to the foremost applicable operator.
Give on-page steerage to customers for a lot of participating support.
Integrates with alternative chatbots.

Pricing:

Its paid plans begin from $29 per month and vary up to $299 per month. you furthermore may get a free set up with some basic options.

3. DRIFT

Best For Businesses Looking to Maximize Their Lead Generation.

Drift is one amongst the leaders within the selling trade and coined the term “conversational selling.”

According to Drift, informal selling may be a thanks to move consumers through your sales funnel with period conversations. This builds relationships by making authentic experiences with consumers and customers.

On prime of their customary live chat tools, you’ll be able to leverage routing options to attach customers with the proper person at the proper time.

You can provide special treatment to your important person web site guests by giving them a quick lane to your sales team. Drift additionally makes positive that you just ne’er miss any message through notification alerts – you’ll be able to book conferences mechanically with important person guests just in case you aren’t offered on chat.

Key Features:

  • Drift Playbook –Leverage the Drift playbook to mechanically book conferences and convert guests into leads.
  • Reporting – It offers actionable data about response time, the number of interactions, and conversion metrics to help you gauge the performance of your support and sales team and increase conversion rates.
  • Mobile App –It offers a highly-functional mobile app that enables agents to share, record, live chat, and track views. Its Drift video feature permits you to speak together with your customers at any time from anyplace.

Pros:

It comes with a freemium set up that has all the essential options. The Essential and Premium plans price $400 and $1500 per month, severally. There’s one Enterprise set up that you just will request a quote for.

Overall, Drift could be a fantastic chat tool that produces it straightforward for on-line businesses to form a lot of participating, instant interactions with their customers

Pricing:

It comes with a freemium plan that provides all the basic features. The Essential and Premium plans cost $400 and $1500 per month, respectively. There’s one Enterprise plan that you can request a quote for.

Overall, Drift is a fantastic chat tool that makes it easy for online businesses to create more engaging, instant interactions with their customers

4. COMM100

Best for omnichannel customer support ($29 per agent/month).

Comm100 may be a one-stop-shop quite communication tool that gives a live chat tool collectively of its product. It allows you to management your live chat with customers via the net similarly as employing a mobile app.

Some of the foremost outstanding options embrace co-browsing, auto-translation, audio & video chat, customizable chat window, spell checker, and more.

Here’s a list of all the live chat features by Comm100:

Comm100 live chat tool comes with 3 rating plans:

Team: $29 per agent/month
Business: $49 per agent/month
Enterprise: Quote-based

You also get a freemium arrange with all the required options and a free trial with all the paid plans.

The Team plan provides options like configurable chat button and window, time period visitant and agent watching, 1-year information storage, etc.

On the opposite hand, the Business plan comes with extra options like multi-language chat and auto-translation, canned messages, audio-video chat, etc.

Pricing:

It comes with a freemium arrange that has all the fundamental options. The Essential and Premium plans value $400 and $1500 per month, severally. There’s one Enterprise arrange that you simply will request a quote for.

Overall, Drift could be a fantastic chat tool that produces it simple for on-line businesses to make a lot of participating, instant interactions with their customers

5. INTERCOM

Best Marketing Solution with Live Chat Support.

Intercom could be a client electronic messaging platform for sales, marketing, and support groups.

It offers a contemporary interface that gives sleek navigation, writing indicators, and the power to send emoji and GIFs. It conjointly permits you to simply customise your messages supported your stigmatization necessities and across iOS, Android, and also the net.

Over 30,000 businesses use intercommunication system together with Shopify, Atlassian, and Y Combinator.

Some further tools embrace a mobile application that enables instant screen sharing, meeting bookings, and voice or video calls. It conjointly permits sales groups to seamlessly collaborate with support groups. they’ll simply adjust up to answer powerful technical queries a lot of with efficiency throughout conversations.

Key Features:

  • Conversation Routing – Assign sales inquiries and support requests to the right teams and individuals.
  • Rich Customer Profiles – Get in-depth information on users and their chat histories to perform better customer engagement.
  • Sales & Marketing Bots –It provides 2 separate bots for sales and promoting that employment around the clock to book conferences and offer client support.

Pros:

Gauge client acquisition ROI by observation Intercom’s impact on opportunities, pipeline, leads, and successful deals.
Leverage team performance reports to acknowledge and reward leading performers.
Get knowledge of SLA targets, reaction time, and user volume to optimize resource management of groups.
It conjointly offers sleek integration with over one hundred apps, together with Marketo and Salesforce.
Customize chatbots and connect them together with your school stack to change workflows while not writing one line of code.
Excellent chat expertise and tools for support agents.

Pricing:

Its paid plans start from $39 and range up to $999 per month.

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